Privacy Policy

By using this website and our services you acknowledge that we will collect and process your personal data, as this is described in the current Policy. Using this website and our services, you essentially agree with the current policy.

The implementation of this privacy policy secures our commitment that your personal data will be used according to the legislated provisions. Below we describe the process under which we manage personal data that we receive from clients and guests, in full conformation with the General Data Protection Regulation (EU Regulation 2016/679).

What information we collect

HALU A.E. collects exclusively data provided directly to us when you browse this website or by third parties, when you intend to make a reservation. HALU A.E. acquires the information that you provide when you make the reservation and stay at the apartments, when you choose to receive our newsletter or when you provide them to us in any other way, directly or via third parties. When you use our website we may automatically collect information that may be personal data, i.e. IP addresses and cookies. It is in your discretion to revoke your consent at any time, or to decline the use of cookies on your computer/device, to control and/or delete cookies. In order to make a reservation on our website and to stay in our apartments, you should provide us with all the necessary personal data, i.e. first and last name, email, phone number, credit card number or other payment number, Tax Identification Number and billing address, as well as:

  • Information that are necessary for the fulfillment of special request (i.e. heath circumstances that require an apartment with specific configuration)
  • Information regarding the accommodation, including arrival and departure dates and goods and services purchased.
  • Files and email copies, should you contact us.

This website is not intended to be used by minors. We do not purposefully collect personal data from minors. In case we realize that we have collected personal information from minors, without the consent of their parents, we will delete those information, and respectively inform the parent or guardian of the minor. If you believe that we may have such information from or for minors please contact us at

We may collect personal information from various sources, such as:

  • From our website
  • From third parties (reservation management platforms)
  • Information that are collected during your accommodation from the CCTV, key cards or other security systems.
  • Through social media (i.e. Facebook, Twitter)

We may also use the information that you provided us with for contacting you from time to time in order to provide you with important information, required notifications and offers, granted that you would have provided us with your prior consent. You may always unsubscribe by e-mailing

HALU A.E. does not collect sensitive personal data (racial/national origin, political views, religion, biometrical elements, heath concerning and genetical characteristics etc.), unless you expressly share them with us for your own convenience (i.e. special request for health reasons). For this reason we ask you not to share with us any sensitive personal data..

Why do we collect personal data?

We are obligated to collect some data, including full name, address, payment details, identity or passport and tax identification number, and for specific countries travel documents, in order to be able to process your booking. No provision of the above information will result in our inability to process your booking.

We use your personal data in various ways, offering you personalized services that you may ask for and expect from us and to offer you a top level hospitality. We also use them to promote sales. We will ask for your consent before we process your data, when this is required by legislation. You can revoke this consent at any time so as to stop receiving news/offers from us.

Data Protection

We commit to safeguard your personal data, analog or digital. We follow all the necessary technical and administrative procedures and take all appropriate measures to ensure this.

  • We commit not to share your personal data with third parties without your consent, unless we are legally obligated. In case we are using third parties for supporting our services and systems, we are making sure to safeguard your data privacy.
  • All information transactions that are transmitted to us are confidential and we have taken all the necessary measures to ensure that they are used only when necessary regarding processing, unless it is required or allowed by law to retain them for a longer period. We will delete your personal data, when they are no longer necessary in a way that they cannot be restored or reconstructed.

Under EU Regulation 2016/679 you have the rights of access, rectification and objections.


Our website may contain hyperlinks to other websites. If you are transferred to a third party by clicking those hyperlinks, you should be aware that we do not have any control on those third parties. Consequently, we cannot be held responsible for the protection and the privacy of the information that you may provide through/to other webpages, as they are not included in the present privacy policy.

Collaborators/Other companies

We share your information with third parties, only under the provision of the law for the protection of personal data, mostly for legal or tax reasons, which are essential for our company.

Control of your personal data

If you believe that parts of your information that we have is false or incomplete or if you want to have access to your data, please contact us.
If you wish that your data are fully deleted, according to the conditions and rules analyzed above, please contact us.
For any of the above reasons, you can email us at

Amendments in this Privacy Policy

The conditions of this privacy policy may be updated or modified at any time. It is recommended that you regularly check this Privacy Policy for possible changes.